Returns Information

How do I return/exchange an item?

To return an item for exchange or refund.  Step by step:

  • Raise a return by calling the Store, or preferrably the online via the “Returns” button shown against the order  in the “My Orders” section of “My Account“.
    • It’s important that you fill the form in correctly – if we don’t have accurate details for you, we may not be able to process your refund
    • Our goodwill exchange/refund period is 28 days after the order status is changes to completed.  After which the “returns” button will not be visible against the order
  • If returning in person:
    • If you wish to return outside normal store hours then ring the District Scout Store on 01928352121 to arrange a time to make the return/exchange.  If you reach voicemail then leave a message and your call will be returned when someone is available.
    • ensure the item is in its original packaging and in saleable state.
  • If returning by post:
    • Complete the return form, selecting your reason(s) for return.
    • Enclose the completed return form with your parcel.
    • Package securely.
    • We recommend that you use a tracked delivery service and obtain receipt as proof of postage.
    • Track your return using the courier’s reference code.

Please visit HERE for our full returns policy.

Frequently Asked Questions