Deliveries returned to shop
Orders that are returned to the Shop due to failed delivery attempts/collection will require to either be collected in-person from the shop or an additional shipping charge paid to have them delivery attempted again.
Delivery Time scales.
Orders are only despatched once all items in the order are in stock.
Please note that for orders containing personalised or special order items will typically be available for despatch 7 – 21 days from ordering. Non-plain bespoke neckers which can take up to 45 days before they are available for despatch.
We aim to despatch completed orders (i.e. here are no items marked as backordered in the order) within 3 normal working days of completion using your chosen delivery method.
You will be advised by email when the order is being/has been despatched. If an order is sent by a tracked service you will also be sent an order email with the tracking reference number added as a note.
- Home delivery couriers take 3-5 days from receiving the package into their delivery network (excludes Saturdays and Sundays) to arrive and they will make up to 2 re-delivery attempts after which the order will be returned to the Shop, unless you provide details of your delivery safe place in the order comments box. Note: we typically use Royal Mail Tracked 48hr service for small /medium orders.
- InPost locker/Collection orders take 5-7 days from receipt of the package to arrive at the destination Locker/Collection Point and will be held for 3 days at the locker/collection point, after which they will be returned to the Shop.
Delivery Cost basis
Delivery charges to UK addresses are based on the shipping class of items being ordered. Where an order contains items of different shipping class then the delivery charge will be based on the item with highest shipping class and whether it is Home Delivery or delivery to an InPost Locker/Collection Point.
Delivery charges are also based on the whole order being shipped as one delivery. Should you need staged delivery (i.e. in stock items followed by backordered items) then there is an additional charge for each separate follow-on delivery.
How long will the sanitiser last?
It has been advised that you should wash your hands at least every hour, and use sanitisers after your hands come in contact with surfaces frequently which would have also been touched by other people.
How do I apply the sanitiser gel to ensure it works effectively?
Apply a large pea size of sanitiser onto the palm of your hand. Rub your palms with fingers. Rub the back of each hand with your palm. Rub your palms together. Rub your palms with your knuckles/nails. Rub your thumbs together. Rub your wrists with fingers. This process should last at least 30 seconds. The sanitiser will then dry itself, leaving a fresh feeling and clean sanitised hands.
Cannot find an item?
If you are unable to find an item please can you let us know by contacting us via email district.shop@merseyweaverwcouts.org.uk . We will reply as soon as possible with a link to the item once it is available.
Scout Name Badges
The District Scout Store no longer sell plastic/metal Scout Name Badges. You can purchase these from The Scouts Brand Centre https://scoutsbrand.org.uk/.
We do offer personalised leather name badges
Badge Fix Glue
Whilst this is suitable for using on shirts/uniform items, we strongly advise against doing so. This is due to the damage caused when removing badges attached with the adhesive.
This is not a POR issue and is more advisory for the longevity of customers uniform/garments.
Badge re-branding
The process of re-branding, across all badges, is underway which will fall in line with the Re-Branding Guidelines from May 2018.
The re-branding will involve an update to the new Fleur de Lis, colour updates for the new palette tones and new partnerships.
This will be a phased approach, to prevent any licensed stock from being sent to landfill or incineration unnecessarily. The below statement enables us to ensure sustainability is still at the center of this process.
We also wish to clarify that the new badges are being sourced from exactly the same supplier, that the older ones were provided by, to ensure quality.
Can I Make Changes To My Order?
Once an order has been placed and is show as being processed or completed, we are unable to make any amendments or additions to the item/s on it as orders are automatically processed through the system for despatch.
Upon delivery, if any items were incorrectly ordered (e.g. wrong size), please follow the returns procedure to send back any un-required goods. Please see our returns section for more information.
Alternatively, if you wish to purchase any additional items, these will need to be placed on a new order.
If the order is still shown on your account as being at the hold stage, then amendments and additions can be made to the order by contacting the shop by email or phone (leave a clear voicemail if it goes to voicemail). You will need to be ready to give the following information: Order Number, item number of products where quantities are to be changed or added.
Why is my order on hold?
There are a number of reasons why your order may have been placed on hold.
Most commonly, this is because you have chosen to pay by Cheque or Bank transfer and funds will have to clear before the order is processed for despatch by post or collection.
if you have placed your first order for certain Award items, such as Wood Beads, this will go on hold to confirm eligibility. This is checked regularly so orders can be verified and processed as quickly as possible.
If there are not any Award items on your order, please get in contact with our Customer Service team via email district.shop@merseyweaverscouts.org.uk , so we can look into this.
I have returned an item for exchange. Why have I been refunded?
Your return will be refunded if we are unable to provide the item which you have requested and we are unable to make contact with you.
I have returned an item but I have not been refunded for it.
We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that subject to the method of returning an item it may take up to 14 days to receive confirmation of your refund. We recommend items should be returned by a tracked service as we cannot be responsible for any missing returned items.
When original payment was made by Debit/Credit card, the refund will be made back to the payment card used. For BACS payments, the refund will go back to the bank account used once you have confirmed your bank details. Payments by cash or cheque will be refunded by cheque made out to the name on the billing details of the account.
I am missing item(s) from my order.
Occasionally items may be out of stock at the time you place your order, so when you collect/receive the order please check the Packing List that is included with the goods to see if any item(s) have been placed on back-order for you. You can do this by checking to see if there is the text “Backordered:” and a number, below the Line Item in the Product column on your packing list, this means that unfortunately we did not have sufficient stock of the item to give to you. Any items on back-order will be available for collection/despatched to you once stock has arrived to us. When You have requested Us to send a part order additional postage costs may apply.
Returning items by post/courier.
Please return items using your postal/courier services. They will have to be returned at your cost unless in accordance with your legal rights. Please obtain a certificate of posting/receipt as proof of postage as a minimum. Refunds for items returned by post/courier are credited to the original card used for payment, certain refunds may be made by cheque. If the item was a gift, the refund will go back to the person on the billing account details.
When you return goods, please ensure you fill out the returns form here .
How long do I have to return an item?
For Goods purchased online, you have 14 days from receipt of your online order goods to notify us of the return and then a further 14 days from that notification date to return the goods for exchange or a full refund, excluding special orders, sale and personalised items. . Our refund policy does not affect your statutory rights under the Consumer Contracts Regulations 2013.
For goods purchased in store, we offer a goodwill period of 5 days from purchase for returns for an exchange to a different size. The Consumer Rights Act 2015 gives you the right to reject something faulty within 30 days and (in most cases) get a full refund.
You will need to complete the return request form, to enable us to process your return
Tips for sewing on badges
Wash, dry, and iron your uniform before you begin.
If it’s a new uniform, make sure to wash and dry once before sewing on the badge, otherwise, the fabric will bunch unevenly under the patch after the first wash and dry cycle.
- Many uniforms are made out of cotton. Cotton will usually shrink somewhat after the first wash. If you sew a patch onto your uniform before it has been washed then the fabric under the patch will shrink and pull your patch, bunching it.
- It is also a good idea to iron the area where the patch is to be placed before starting to sew. Ironing the area will remove any wrinkles. If you sew your patch over wrinkles then your uniform will be permanently wrinkled.
Get a sewing needle and thread
Choose a thread that is either the color of the uniform or the color of the edge of the patch.
- If you can’t find thread that’s the same color as either, look for a darker color that’s as close as possible.
- Darker rather than lighter thread will blend better and not show up as blatantly. You can also get clear thread to make it less visible.
Put on the uniform with the patch held by with a safety pin
This is to check if it is positioned correctly. it can help to have someone else confirm this with you.
- Be careful when wearing your uniform with pins holding the patch. Carefully put the uniform on so the pins don’t poke you.
- The reason you may want to check how it fits is because when wearing your uniform your body will fill out the garment. This could affect how the patch looks.
Secure your patch in place for sewing
Use a safety pin or straight pin to hold the patch in place. Or, alternatively, use adhesive fabric tape to iron the patch on.
- Even if you don’t have an iron on patch, you might want to get some adhesive ironing tape. The adhesive tape is usually better than pins because it sticks the patch in place while you sew. You won’t have to worry about sewing around pins and poking yourself.
- Cut and place the tape. Place the patch on the tape and iron.
- If you don’t iron the patch, you’ll have to pin the patch in place.
Cut a piece of thread.
If you’re not very familiar with sewing, you may want to start with a piece of thread no longer than 18 inches (45cm). Longer pieces tend to get tangled and are harder to work with than shorter ones.
- Alternatively, you can try not cutting the thread and leaving it on the spool. This will help prevent the thread from getting tangled as well.
- Additionally, you won’t have to worry about running out of thread and re-threading your needle.
Thread the needle and tie a knot in the end of the thread.
Threading the needle can be difficult. If you have a needle threading tool, use it to save time.
- If you don’t have a threading tool, it can help to twist and wet the thread in your mouth. The saliva will serve as a temporary adhesive to hold the tiny strands of thread together. This allows you to better thread the eye of the needle.
Begin threading the needle through your fabric and the patch.
Start on the inside of your garment and poke the needle out, coming up through the patch.
- You’ll want to start on the inside of your fabric, so the knot you create to hold the thread in place isn’t showing on the outside. Start inside and poke the needle out.
Sew with a straight stitch pattern
Run the needle back through the uniform about 1/4” (6mm) from where you brought it out.
- For patches, a straight stitch is not only the easiest but the quickest way to sew the patch on. You don’t need a complicated stitching pattern, especially if you ironed on your patch.
- A straight stitch will also be the least visible.
Continue stitching the patch
Continue your straight stitch until you’ve gone all the way around your patch. You should end where you started.
- When hand sewing a patch onto a uniform it’s important to take your time and do your best to make sure that your weaves and the length of your stitches are as even to one another as possible. Keeping an even pattern will make your patch look much better.
Knot your thread.
When you have sewn all the way around the edge of the patch, loop the thread and pull the needle through to tie off your knot.
- To complete sewing your patch, thread your needle through so that you create a small loop on the inside of your uniform. Bring the needle through the loop and pull the thread tight. This will create a tight knot.
Cut the ends of the thread
Cut any loose threads that are hanging beyond the knot.
- You should leave a little thread about 1/2” (1cm) long. Leaving just a bit ensures that you don’t accidentally cut the knots. Tuck the thread under the patch
How to apply iron-on badges
1. Garment should be clean and freshly laundered (including new items).
2. Set iron to “COTTON”, no steam, for five minutes.
3. Thoroughly iron area of garment where patch will be placed.
4. Place patch on garment, embroidery facing up.
5. Place cloth or light towel over patch and surrounding area and using a slow circular motion, press firmly for 30 seconds.
6. Turn garment inside out place cloth or light towel over patch and surrounding area, and iron the back of the patch for 30 seconds.
7. Let cool for one minute. If edge of patch can be lifted, repeat step
Permanence of application guaranteed by sewing.
Do NOT use on un-ironable fabrics (low melting point) such as nylons, vinyls or leathers.
Do NOT bleach.
*The iron-on glue needs to cool before you finally test how successful the application is.*
Overseas delivery
We do not deliver outside the UK mainland (England, Scotland and Wales).
Backorders
Due to items being constantly reviewed, amended or replaced, some items may be unavailable at the time of ordering.
Our online store shows live stock levels which we physically have in store and your order confirmation will show the backordered quantity of any item if we have insufficient stock in store for that item.
If any items are unavailable ,and our supplier has them in stock, they will automatically be placed on backorder and dispatched as soon as new stock arrives. If our supplier is out of stock then you will be contacted as to whether you want a refund on those items or you are willing to wait until they are available.
Some items as target sports equipment , e.g. crossbows, is always shown as backordered as they are ordered from our supplier as required and despatched from their warehouse to the requested delivery address.
Uniform Brand Changes
The Scouts have given 2 years from May 2018 to see the brand changes implemented.
For sustainability reasons, Scout Store will be introducing these changes at phased points as lines are replenished by size.
The changes are discreet, with the ‘whoosh’ being replaced by the new FDL and section logos having the FDL removed. Please be aware that no members will be challenged for wearing old branded uniform.
What is a Fun Badge?What’s the difference between a programme/award badge and a fun badge?
Programme/award badges are given to young people when they have achieved a particular challenge or activity. These are only able to be purchased by Scout Leaders and Badge Secretaries.
Fun badges can be bought by anyone and you don’t need to be a Leader or a volunteer to hand them out to a worthy young person or your children. They help to remember key events such as a Cubs first camp or a ‘well done’ to a Beaver who has tried particularly hard.