I have returned an item for exchange. Why have I been refunded?
Your return will be refunded if we are unable to provide the item which you have requested and we are unable to make contact with you.
I have returned an item but I have not been refunded for it.
We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that subject to the method of returning an item it may take up to 14 days to receive confirmation of your refund. We recommend items should be returned by a tracked service as we cannot be responsible for any missing returned items.
When original payment was made by Debit/Credit card, the refund will be made back to the payment card used. For BACS payments, the refund will go back to the bank account used once you have confirmed your bank details. Payments by cash or cheque will be refunded by cheque made out to the name on the billing details of the account.
Returning items by post/courier.
Please return items using your postal/courier services. They will have to be returned at your cost unless in accordance with your legal rights. Please obtain a certificate of posting/receipt as proof of postage as a minimum. Refunds for items returned by post/courier are credited to the original card used for payment, certain refunds may be made by cheque. If the item was a gift, the refund will go back to the person on the billing account details.
When you return goods, please ensure you fill out the returns form here .
How long do I have to return an item?
For Goods purchased online, you have 14 days from receipt of your online order goods to notify us of the return and then a further 14 days from that notification date to return the goods for exchange or a full refund, excluding special orders, sale and personalised items. . Our refund policy does not affect your statutory rights under the Consumer Contracts Regulations 2013.
For goods purchased in store, we offer a goodwill period of 5 days from purchase for returns for an exchange to a different size. The Consumer Rights Act 2015 gives you the right to reject something faulty within 30 days and (in most cases) get a full refund.
You will need to complete the return request form, to enable us to process your return
Please visit HERE for our full returns policy.